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Humana Health Plans 2017

Introduction to Humana Health Plans in 2017

Humana is a trusted name in the health insurance industry and has been providing comprehensive health plans to individuals and families for many years. As we delve into 2017, let’s take a closer look at the Humana health plans available and the benefits they offer.

Types of Humana Health Plans

Humana offers a variety of health plans to cater to the diverse needs of individuals and families. These include:

1. Health Maintenance Organization (HMO) Plans

HMO plans provide coverage within a designated network of healthcare providers. These plans require you to select a primary care physician (PCP) who will coordinate your healthcare needs and provide referrals to specialists within the network. HMO plans are known for their affordability and comprehensive coverage.

2. Preferred Provider Organization (PPO) Plans

PPO plans provide a greater degree of flexibility when it comes to choosing healthcare providers. While you can receive care from both in-network and out-of-network providers, you’ll typically save more money by staying within the network. PPO plans are ideal for those who desire a balance between cost and provider choice.

3. Point of Service (POS) Plans

POS plans offer a mix of HMO and PPO features. Like HMO plans, POS plans require you to select a PCP, but also allow you to seek care from out-of-network providers, albeit at a higher cost. POS plans are suitable for individuals who want the flexibility to visit specialists without referrals.

Key Features of Humana Health Plans

Humana health plans for 2017 come with several key features designed to enhance your coverage and streamline your healthcare experience.

1. Prescription Drug Coverage

Most Humana health plans offer prescription drug coverage as part of their benefits. This ensures that you have access to the medications you need at an affordable cost. Whether you require short-term medications or long-term prescriptions, Humana has you covered.

2. Preventive Care

Humana understands the importance of preventive care and offers coverage for a wide range of preventive services. These may include annual check-ups, vaccinations, screenings, and counseling services. By focusing on prevention, Humana empowers you to take control of your health and potentially avoid more serious health issues down the line.

3. Telehealth Services

In today’s fast-paced world, access to healthcare is essential. Humana recognizes this and provides telehealth services that allow you to connect with healthcare professionals remotely. Whether you need a virtual consultation, a follow-up appointment, or have general health concerns, telehealth services can provide convenient access to care right from the comfort of your own home.

Humana health plans in 2017 offer a variety of options to suit different healthcare needs and budgets. From HMO plans for comprehensive coverage to PPO and POS plans for greater flexibility, Humana ensures that you have access to quality healthcare while keeping your costs in check. With additional features such as prescription drug coverage, preventive care, and telehealth services, Humana is committed to providing comprehensive and convenient healthcare solutions for individuals and families in 2017.

Benefits and Coverage of Humana Health Plans in 2017

Comprehensive Coverage for Medical Expenses

Humana Health Plans provide comprehensive coverage for a wide range of medical expenses. Whether you need to visit a primary care physician for routine check-ups or require specialized care from a specialist, Humana has you covered. Their plans typically include coverage for hospital stays, surgeries, laboratory tests, diagnostics, and emergency care. This comprehensive coverage ensures that you have access to the necessary medical services when you need them, giving you peace of mind about your healthcare needs.

Prescription Drug Coverage

In 2017, Humana Health Plans also offer prescription drug coverage. This is an important aspect of any health insurance plan, as the cost of prescription medications can often be a significant expense for individuals and families. With Humana, you can expect coverage for a wide range of prescription drugs, ensuring that you have access to the medications you need to maintain your health and well-being. The coverage typically includes both generic and brand-name drugs, providing you with options and flexibility when it comes to your pharmaceutical needs.

Preventive Care Services

Humana Health Plans place a strong emphasis on preventive care services. These services are designed to help you maintain your health and prevent the onset of chronic conditions or diseases. As part of their coverage, Humana typically includes preventive care services such as vaccinations, screenings, and wellness visits. These services are crucial for early detection and intervention, which can lead to better health outcomes and potentially lower healthcare costs in the long run.

Mental Health and Substance Abuse Treatment

In recent years, there has been a growing recognition of the importance of mental health and substance abuse treatment. To address this need, Humana Health Plans in 2017 cover mental health services and substance abuse treatment. This coverage ensures that individuals struggling with mental health disorders or substance abuse issues can access the necessary care and treatment. This comprehensive coverage helps support the overall well-being and mental health of Humana members.

Additional Benefits and Value-Added Services

Humana Health Plans also offer additional benefits and value-added services to their members. These may include access to telemedicine services, wellness programs, discounts on health-related products and services, and 24/7 nurse advice lines. These additional benefits and services provide added value and convenience to Humana members, enhancing their overall healthcare experience.

Humana Health Plans in 2017 offer a wide range of benefits and comprehensive coverage for medical expenses. The inclusion of prescription drug coverage, preventive care services, mental health and substance abuse treatment, and additional benefits and services make Humana an appealing choice for individuals and families seeking reliable health insurance coverage. By prioritizing the well-being and needs of their members, Humana aims to provide high-quality healthcare services and support for a healthier future.

Network and Provider Options with Humana Health Plans in 2017

In-Network Providers

When it comes to choosing a health insurance plan, having access to a wide network of providers is crucial. Humana understands this, and that’s why they offer an extensive network of in-network providers to their members. In 2017, Humana has partnered with a large number of hospitals, doctors, specialists, and other healthcare professionals to ensure that their members have access to quality care.

Nationwide Coverage

One of the key advantages of choosing Humana Health Plans in 2017 is their nationwide coverage. Whether you’re traveling for work, vacation, or personal reasons, you can feel confident knowing that Humana has a network of providers throughout the country. This means that even if you’re away from home, you can still receive care from a trusted healthcare professional who is part of the Humana network.

Specialists and Facilities

Humana Health Plans in 2017 also provide members with access to a wide range of specialists and facilities. From cardiologists to orthopedic surgeons, Humana has partnered with specialists in various fields to ensure that their members receive the specialized care they need. Additionally, Humana has contracts with top-notch facilities, including hospitals, clinics, and imaging centers, to provide members with high-quality, convenient care.

Prescription Drug Coverage

In addition to their extensive network of providers, Humana Health Plans in 2017 also offer comprehensive prescription drug coverage. This means that members can get their medications filled at a wide range of pharmacies within the Humana network. Whether you need a one-time prescription or require ongoing medication management, Humana has you covered.

Telehealth Services

Humana recognizes the importance of convenience and accessibility in today’s fast-paced world. That’s why they offer telehealth services as part of their 2017 Health Plans. With telehealth, members can have virtual appointments with healthcare professionals from the comfort of their own homes. This allows for easy access to care, especially for minor illnesses or routine check-ups.

Personalized Care Coordination

Humana Health Plans in 2017 go beyond just providing access to a network of providers. They also offer personalized care coordination services to ensure that members receive the right care at the right time. This includes assistance with scheduling appointments, managing chronic conditions, and coordinating care among different healthcare providers. With personalized care coordination, members can have peace of mind knowing that their healthcare needs are being taken care of.

Humana Health Plans in 2017 offer a wide range of network and provider options to their members. With access to a vast network of providers, nationwide coverage, and personalized care coordination, members can feel confident that they will receive high-quality care when they need it. Additionally, Humana’s prescription drug coverage and telehealth services further enhance the convenience and accessibility of their health plans. When comparing health insurance providers in 2017, Humana stands out for their comprehensive network and commitment to providing excellent care to their members.

Enrollment Options and Process for Humana Health Plans in 2017

Humana offers various enrollment options and a streamlined process for individuals and families looking to sign up for health plans in 2017. With a focus on simplicity and convenience, they have implemented several methods to make the enrollment process as smooth as possible.

Online Enrollment

One of the easiest ways to enroll in Humana health plans is by visiting their website and completing the enrollment process online. The website provides a user-friendly interface, allowing individuals to browse through available plans, compare different options, and make an informed decision. Once individuals have selected a plan that suits their needs, they can simply fill out the online application and submit it electronically. The online enrollment process ensures a quick and hassle-free experience, with applicants receiving instant confirmation of their enrollment.

Phone Enrollment

For those who prefer a more personal touch, Humana also offers enrollment assistance over the phone. Individuals can call a dedicated enrollment helpline where knowledgeable representatives guide them through the process. The representatives are available to answer any questions, provide information on different plans, and assist with completing the enrollment forms. Phone enrollment provides a convenient option for individuals who may not have access to computers or prefer to have a conversation with a live representative.

Paper Enrollment

Some individuals may prefer a more traditional approach to enrollment, which is why Humana continues to offer paper enrollment applications. These applications can be obtained by contacting Humana directly or through certified agents. Once filled out, individuals can either mail their applications or submit them in person at a local Humana office. While this method may take longer compared to online or phone enrollment, it provides an alternative for individuals who are more comfortable with paper-based processes.

Applying through a Certified Agent

For those who would like personalized assistance, Humana has a network of certified agents available to help individuals navigate the enrollment process. These agents are trained and knowledgeable about Humana health plans and can provide expert guidance based on an individual’s specific needs and preferences. They can assist in understanding plan benefits, eligibility requirements, and help with completing the necessary enrollment forms. Working with a certified agent ensures that individuals receive personalized attention and support throughout the enrollment process.

Key Points to Consider

It is essential for individuals considering Humana health plans to keep a few key points in mind during the enrollment process. First, individuals should review their healthcare needs and budget carefully before selecting a plan. Humana offers a range of options, including HMOs, PPOs, and special needs plans, catering to diverse needs and preferences.

Additionally, individuals should pay attention to the enrollment deadlines. Typically, there is an annual open enrollment period during which individuals can enroll or make changes to their plans. However, special enrollment periods may also be available for certain qualifying life events. It is crucial to stay informed about these deadlines to ensure timely enrollment and avoid any gaps in coverage.

Humana provides multiple enrollment options with a focus on simplicity and convenience. Whether it is through online enrollment, phone assistance, paper applications, or certified agents, individuals and families have a range of choices available. By carefully considering their healthcare needs and taking advantage of the various enrollment options, individuals can make informed decisions and ensure they have the right Humana health plan for 2017.

Customer Satisfaction and Ratings of Humana Health Plans in 2017


When it comes to choosing a health insurance provider, customer satisfaction and ratings play a crucial role in decision-making. In this section, we will explore the customer satisfaction and ratings of Humana Health Plans in 2017. By examining the experiences and opinions of current Humana members, we can gain insight into the quality of care and service provided by this health insurance provider.

Member Satisfaction Surveys

Humana regularly conducts member satisfaction surveys to gauge the level of satisfaction and identify areas of improvement. These surveys provide valuable feedback from policyholders, allowing Humana to enhance their services based on customers’ needs and preferences.

Customer Ratings and Reviews

A quick search online reveals that Humana Health Plans has mixed ratings and reviews from customers. Some members express satisfaction with the coverage, network, and customer service, while others have reported negative experiences. It is important to note that individual experiences may vary, and it is crucial to consider multiple factors when evaluating an insurance provider.

Quality of Care

Humana Health Plans prioritizes the delivery of quality healthcare services to its members. To ensure that their network providers meet high standards of care, Humana continuously evaluates the performance and outcomes of the healthcare providers within their network. This helps them maintain a high level of quality care and improve the overall member experience.

Accessibility and Convenience

Another aspect of customer satisfaction is the accessibility and convenience of Humana Health Plans. In 2017, Humana expanded its telehealth services, allowing members to access healthcare professionals remotely. This feature has been particularly beneficial for members in rural or underserved areas, providing them with convenient access to healthcare professionals without the need for in-person visits.

Care Coordination and Disease Management Programs

Humana recognizes the importance of preventive care and disease management. In 2017, the company introduced various care coordination and disease management programs to help members manage chronic conditions effectively. These programs offer personalized support and resources to help members better understand and manage their health, resulting in improved outcomes and greater member satisfaction.

Member Support and Advocacy

Humana Health Plans places a strong emphasis on member support and advocacy. They provide a variety of resources and tools to help members navigate the complexities of the healthcare system. Additionally, Humana offers personalized assistance through their customer service department, ensuring that members can easily access the support they need.

When comparing Humana Health Plans to other health insurance providers in 2017, it is important to consider various factors such as coverage options, network size, customer service, and member satisfaction. While specific rankings may vary depending on the source, Humana has consistently placed among the top insurance providers in terms of overall member satisfaction and customer service.

In 2017, Humana Health Plans received mixed reviews and ratings from customers. While some members expressed satisfaction with the coverage, network, and customer service, others reported negative experiences. It is essential to consider individual needs and preferences when evaluating an insurance provider. Overall, Humana’s commitment to quality care, accessibility, and member support has contributed to its positive reputation within the health insurance industry.

6. Comparison with Other Health Insurance Providers in 2017

When it comes to choosing a health insurance provider, it’s essential to consider all available options to make an informed decision. In 2017, Humana Health Plans emerged as one of the leading providers, offering comprehensive coverage and excellent customer service. However, it’s important to compare Humana with other insurance providers to determine which plan best suits your individual needs and preferences.

h3. Coverage

Humana Health Plans in 2017 provided a wide range of coverage options, including medical, dental, vision, and prescription drug coverage. They also offered additional benefits like fitness programs, wellness resources, and access to a network of healthcare providers. However, other health insurance providers such as Blue Cross Blue Shield and UnitedHealthcare also provided comparable coverage options, allowing individuals to choose a plan that aligns with their specific healthcare requirements.

h3. Network and Providers

Humana Health Plans boasted an extensive network of doctors, specialists, hospitals, and pharmacies across the country. This widespread network ensured that policyholders had access to an ample choice of healthcare providers. Similarly, other insurance providers like Aetna and Cigna also maintained large networks, giving individuals the flexibility to receive quality care from their preferred providers.

h3. Cost

Cost is a crucial factor to consider when comparing health insurance providers. In 2017, Humana Health Plans offered a range of plans with varying premiums, deductibles, and out-of-pocket costs. They also provided tools and resources to help policyholders understand the cost of services and make informed decisions. Comparatively, providers like Kaiser Permanente and Anthem also offered competitive pricing and cost-saving opportunities through network discounts and wellness programs.

h3. Customer Satisfaction

Customer satisfaction is an important aspect to consider when comparing health insurance providers. In 2017, Humana Health Plans received positive feedback from policyholders regarding their customer service and claims process. However, other providers like Cigna and UnitedHealthcare also garnered high ratings for customer satisfaction, indicating that these companies prioritize providing excellent support and assistance to their members.

h3. Innovation and Technology

In the digital age, innovation and technology play a crucial role in healthcare. Humana Health Plans embraced technology to provide their policyholders with convenient tools such as online access to healthcare resources, virtual visits, personalized health coaching, and mobile apps for managing insurance accounts. Similarly, other insurance providers like Aetna and Blue Cross Blue Shield also invested in technological advancements to enhance the customer experience and improve access to care.

When comparing Humana Health Plans to other health insurance providers in 2017, it’s evident that the market offers a range of options to cater to different individual needs. Each provider brings its unique strengths in coverage, network, cost, customer satisfaction, and technological advancements. It’s essential to carefully evaluate your healthcare requirements and preferences before making a decision. Consulting with a licensed insurance agent can also provide valuable guidance to help you choose the most suitable health insurance plan for you and your family.


In conclusion, Humana Health Plans in 2017 offer a range of benefits and coverage options to suit the diverse needs of individuals and families. With a wide network of providers and extensive coverage, Humana ensures that its members have access to quality healthcare services. The enrollment process is simple and flexible, providing multiple options for individuals to select a plan that meets their needs.

When it comes to customer satisfaction and ratings, Humana Health Plans in 2017 have received positive reviews. Many members appreciate the comprehensive coverage and competitive pricing offered by Humana. The company’s commitment to customer service and its user-friendly online tools have also been highly praised.

When comparing Humana Health Plans to other health insurance providers in 2017, it is evident that they stand out in terms of coverage options, provider networks, and customer satisfaction. Humana offers a diverse range of plans, ensuring that individuals can find one that fits their specific healthcare needs. The wide network of providers ensures that members have access to quality healthcare services in their area. Moreover, the positive customer ratings and overall satisfaction with Humana Health Plans highlight the company’s dedication to providing excellent service and value to its members.

In conclusion, Humana Health Plans in 2017 are a reliable and comprehensive choice for individuals and families seeking quality healthcare coverage. With a wide range of benefits and coverage options, a vast network of providers, and a seamless enrollment process, Humana Health Plans offer peace of mind and assurance during times of medical need. The positive customer satisfaction ratings and comparisons with other health insurance providers further establish Humana as a trusted and reputable name in the industry. Choosing Humana Health Plans in 2017 ensures that individuals and families have access to quality healthcare services, empowering them to lead healthy and fulfilled lives.